Exemplary Customer Service from Powell's

Today, I was quite pleased to receive this totally unexpected email from Powells.com:

hello!

i am really sorry to have to let you know that, as you semi-predicted in your blog posting of nov 7-

http://boogaj.typepad.com/pete_lit/2005/11/
only_48_shoppin.html

our wishlist did have a glitch, and in fact no one has purchased the Saul Bellow Library of America collection for you. i am so sorry!!! if you revisit your wishlist, you'll see we've reset it:

http://www.powells.com/cgi-bin/wishlist?email=pete_anderson@comcast.net&list=my%20list

anyway, i wanted you to hear it from the embarrassed horse's mouth rather than just see it mysteriously revert (and assume some admirer had suddenly changed their minds or something!).

our apologies. please feel free to get in touch with me if you have any other questions or concerns.

thanks for your understanding!

darin sennett
director of web stuff
powells.com

I thanked Darin for the initiative he took in identifying and fixing this problem. This excellent customer service is exactly the reason I prefer independent retailers like Powell's. I encourage everyone to patronize their site to, say, buy me that Bellow volume that I guess now I'm not getting.